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- Trouble with Checkout
- Shipping & Delivery
- Order Cancellations
- Returns & Replacements
- Trouble with Checkout
Gateway Error or Credit Card Declined Messages: If you received a “Gateway Error” and/or “Credit Card Declined” message this indicates that the credit card information entered was either incorrect or declined. You may see a ‘pending transaction’ on your statement for this decline, but it will be removed by your bank within 3 business days. In order to properly submit your order, please check the following:
1. Credit Card number, expiration date, and security code entered are correct
2. Billing zip code for your credit card is correct
3. Check with your bank for any credit card purchasing limits and/or that sufficient funds are available to make the purchase
4. Please wait at least 2 minutes in between attempted transactions
Your order was successfully submitted if you receive an order confirmation number on the successful checkout page and via e-mail immediately after purchase (check spam just in case). If none of the above solutions worked for you or if you have any additional questions, please contact us at Sales@GetRXd.com or call us at 713-460-8188 to complete your purchase and we will help resolve any issues you may be experiencing.
- Shipping & Delivery
GetRXd ships all over the world. If you are outside the continental USA, there may be additional shipping and delivery requirements other than those listed below. Please read the "(4) International Orders and Orders Oustide of the Continental USA" section or feel free to contact us at Sales@GetRXd.com or 713-460-8188 for orders outside of the continental USA for more information.
We estimate a max of 6 business days from the time the order is placed to leave our warehouse. Normally, we do ship in less time, if you have a specific timeline to meet, please contact your sales rep or email Sales@GetRXd.com so we can look into specifics. An order confirmation e-mail will be sent to you after you place an order online and then tracking will be e-mailed to you within 1 business day of when your order has shipped.
(1) Freight Truck Shipments: The driver will call you roughly 1 day in advance to schedule a delivery appointment window. Be present for the delivery window you set with the driver, otherwise additional storage and/or re-delivery fees may apply from the carrier. Delivery via freight truck is curbside only. You are responsible for taking the delivery inside your home or building. if you require delivery to be made inside - please contact us for white glove service charges. Longer-lengthed items such as Barbells and Pull-Up Rigs may not have liftgate capabilities, meaning it will not be lowered from the bed of the truck to the floor upon delivery. For these deliveries, be prepared to unload by hand with a couple friends. If this is a concern, please contact us for more info or changes if necessary!
- Please Click Here for more detailed freight information pertaining to your order
(2) Ground Service Shipments: The packages will be left at the door of your ship to address - It is best to be present when the packages are delivered. If you are NOT able to be there, you can call FedEX Customer Service and request that they hold it at their location for you to pickup. Free Shipping items may be shipping (1) Freight Truck, instead of Ground based on weight.
(3) Store Pickup: The person picking up your order will need a printed or mobile copy of your receipt. Pickup your order during business hours from the Get RXd Showroom and Warehouse at 2612 Mckinney St, Houston, TX 77003. You will need to present your order to our front office before picking up the order from our adjacent warehouse. We love meeting our clients, so don't be afraid to ask questions, try out equipment, or browse more while you're here!
(4) International Orders and Orders Oustide of the Continental USA
(A) Shipping: “Free shipping” promotions are not valid on orders outside of the continental USA. International orders may require additional shipping costs and requirements. International customers are responsible for any and all shipping expenses and customs fees that may be associated with the order.
(B) Returns, Replacements, and Warranty: Returns, replacements, and warranty information can be found on the “Returns & Replacements” and “Warranty” sections of this website. International customers are responsible for any and all shipping expenses to and from the GetRXd warehouse in the event of a return, replacement, or warranty request. In the rare event that an item is missing from your order, a replacement is required, or a warranty issue arises, GetRXd reserves the right to either refund or credit your account for that item and is under no obligation to send a new item separately.
- Order Cancellations
- To cancel an order, simply e-mail Sales@GetRXd.com your order ID and we'll take care of the rest through credit or refund of your choice! Order cancellations need to be done before your order ships to avoid shipping and restocking fees. Please note that tracking for certain shipping orders are sent the business day after they have shipped. If you'd like to see if your order has shipped or not, give us a call at 713-460-8188 or email Sales@GetRXd.com
- Returns & Replacements
- Returns are available for most unused items in original packaging within 30 days of purchase. Purchasing party is responsible for actual round-trip shipping charges to and from Get RXd warehouse (items that "ship free" will have actual cost of shipping deducted). When returning products, You are responsible for insuring any parts or Product shipped or returned. You assume the risk of loss or damage during shipment. We do not accept returns on products that are custom made for your order. For example - Turf, Rolled Rubber Flooring, WOD Boards, Custom Pull-Up Rigs, etc. Authorized returns must be completed within 30 days. If you are receiving a replacement, we ask that you return the item being replaced within 30 days to avoid any charges. If you are dissatisfied for any reason, please contact Sales@GetRXd.com
Please Download the Return Form to include and send back with original packaging.
- Get RXd and Xebex Fitness warranty applies to the original user of the product for a period specified pertaining to each individual product from the date of the purchase. Warranties on products not manufactured by Get RXd or Xebex Fitness will be observed in accordance with the manufacturer's warranty. Additional warranty information can be found on the product page of the website.
- All warranty claims will require a picture or video to be sent to Sales@GetRXd.com. From there, it will be determined if we require the product to be sent back to the Get Rxd warehouse or not. Purchasing party is responsible for round-trip shipping to and from Get Rx'd warehouse for all warranty claims. However, we address each situation on a case-by-case basis. If you are dissatisfied for any reason, please contact Sales@GetRXd.com
- Get RXd provides you with the finest equipment possible. We warrant to the customer that the products herein sold are free of defects in material and workmanship for a period of 3 months, 6 months, 1 year, and 2 years (depending on item) from date hereof. This warranty is Get Rx’d’s sole warranty here under and does not cover, and is intended to exclude any liability on the part of the Get Rx’d Equipment whether under this warranty or under any warranty implied by law, for any indirect or consequential damages for breach hereof or thereof. Any and all warrants implied by law shall be limited to 3 months, 6 months, 1 year, and 2 years (depending on item) from date hereof. Get Rx’d’s sole obligation under this warranty shall be to repair, or at its option, replace, at its expense, any defective part or parts. Buyer must receive Get Rx’d's written approval to return part or parts from inspection and no charges for repair will be accepted by Get Rx’d without its written authorization. Get Rx’d specifically excludes any warranty expressed or implied for any product which has been manufactured according to buyers own design, prints or specifications. Installation of our products is the responsibility of the buyer who assumes any liability for damage to property or injury. While every attempt is made to embody the highest degree of protection in all equipment, we cannot, however, guarantee freedom from injury. The user assumes all risk of injury due to use. All merchandise is sold on the condition, which no representative of the company can waive or change. Equipment should be inspected periodically by user for damage and wear and tested for stability. All sporting and PE activities carry the risk of injury to the participants. Improperly maintained equipment and inadequately supervised programs are significant contributing factors. All equipment must be thoroughly inspected and maintained to reduce the risk to the users.
- Add the items you need to your shopping cart, get a shipping quote, and your grand total will be displayed. We accept all major forms of payment, such as cash, credit, debit, wire transfer, ACH, money orders, or PayPal. If you are paying by check, it will take 5-7 business days for the check to clear before we can release your order. If intend to use a Purchase Order, please send Purchase Order and quote to Sales@GetRXd.com for approval
Ordering with multiple cards: If you would like to pay for an order with multiple credit cards, you can purchase a gift card for the amount you would like to put on each credit card. You can then enter the gift card code(s) into your shopping cart when submitting your order online.
If intend to use a Purchase Order, please send Purchase Order and quote to Sales@GetRXd.com for approval